Refund policy
Refund Policy
Dayton Air Control Products dba as Dayton Air Suspension and Control Products (“We”, “Our”, “Us”), has a 30-day return policy, which means the customer (“You”, “Your”) has 30 days from the date that you received your product(s) to request a return and refund.
To be eligible for a refund, the product(s) must be in the same saleable condition that you received them, new, unused, uninstalled, and in their original packaging, complete with all components. You will need to include a copy of the proof of purchase.
To start a return or have return questions, contact us at Sales@DaytonAirSuspsension.com or 800-831-1893. Our customer service team will provide a Return Authorization (RMA) and instructions on how and where to send your return. Product(s) sent back without first requesting a return and having an RMA issued will not be accepted. Approved returns must be received within 45 days of RMA issuance unless otherwise agreed in writing. Approved returns received past the 45 days of RMA issuance, unless otherwise agreed in writing will be subjected to a 25% restocking fee and deducted from the refund.
You are responsible for all return shipping charges as well as any customs duties and taxes unless otherwise agreed in writing. If return shipping costs or customs duties and taxes are shipped collect, all shipping and customs duties and taxes will be deducted from the refund.
Damages and issues
Please inspect your order upon receipt and contact us within 5 days if the product(s) is defective, damaged, missing parts, or if you received product(s) not ordered, so that we can evaluate the issue and make it right. Photographs of damage and issues will be required. Failure to report damage and issues within timeframe may affect eligibility for resolution.
Exceptions/non-returnable/ non-refundable items
Certain types of product(s) cannot be returned, such as product(s) that have been used, installed, modified, customized, damaged, incomplete, special-order products, gift cards, or “final sale” items. We do not accept product(s) returned without an approved RMA. Please contact us if you have questions or concerns about your specific product(s).
Lost Shipments
If product(s) have been shipped and not received within 7 days of the allotted time, please contact us at Sales@DaytonAirSuspsension.com and we will assist in filing a freight claim for the package with the freight carrier. Definitions of a lost shipment are 1) tracking shows no delivery confirmation and package cannot be located by the carrier, or 2) the carrier confirms during investigation that the shipment cannot be recovered, or 3) tracking indicates delivery, but the package cannot be located at the delivery address. Carrier investigations must be conducted and completed before a shipment can be officially declared lost. Carrier investigations typically take up to 20 business days. You agree to cooperate and provide carriers with any requested documentation, statements, or photographs needed to process a claim. Once a package is marked as delivered by the carrier to the address provided at checkout, responsibility for the package transfers to you. If a shipment is delivered to the address provided at checkout, we are not responsible for packages delivered to the incorrect address. We are not responsible for packages that are lost, stolen, or misplaced after delivery confirmation, including GPS delivery records, driver verifications, scans, or photographic proof of delivery is recorded by the carrier, which you agree will constitute as valid proof of delivery. If the carrier provides the above documentation showing the shipment was delivered to the address provided on the order, the shipment will be considered fulfilled. In these cases, the carrier will deny the claim, and we will not issue a refund or replacement under that claim.
If you want replacement product(s) shipped before the claim is resolved, a replacement order must be purchased by you. If the carrier later approves the claim, we will reimburse you for the approved amount once the carrier has paid the claim.
Shipment Information Changes
All orders will be shipped according to the shipping information provided at checkout unless otherwise notified in writing before carrier pickup. Once an order is shipped using the shipping name and/or address provided at checkout, you are responsible for making any changes (name and/or address) as well as any additional fees or shipping charges related to those changes that are made after the carrier has picked up the package. Please note that not all carriers, countries, and customs offices will allow a change after the package and/or documentation has been scanned into their system. It is your responsibility to communicate with the carrier on any changes and/or exceptions to a shipment.
Late Shipments
We use multiple carriers, including UPS, FedEx, DHL, US Postal Service and other freight services to ship our packages. During checkout, you will be given estimated arrival dates for your order. If an order cannot be shipped in a timely manner, we will notify you within 3 business days. Once the carrier has the package, we will not be responsible for late shipments. Please note that carriers will not guarantee their estimated transit times unless specific guaranteed shipping services are selected.
Customs Duties & Taxes
All customs duties and taxes are the responsibility of the customer unless otherwise notified in writing. Once a package is in the hands of a chosen carrier, if the customer does not pay all customs duties and taxes within the carrier’s specified timeline, the carrier may decide to dispose of the package, and no refunds from us will be allowed. It will be your responsibility to contact the carrier on any “exceptions or delays” to the shipment and resolve the carrier hold.
Refused Shipments
All orders will be shipped according to the information provided at checkout unless otherwise notified in writing before carrier pickup. You may cancel any order prior to the shipment being picked up by the specified carrier at the time of the order. If you choose to cancel the order after the shipment has left our facility, to be eligible for a refund, you must accept the package and follow the return instructions above. If the shipment is refused and return instructions are not followed, you will not be eligible for a refund.
Return Evaluations
All returns will be inspected upon receipt. Product(s) that are not eligible for return as described above will not qualify for credit or refund. If product(s) are returned under an approved RMA and denied due to eligibility as described above, you may request to have the product(s) shipped back at your expense.
Refunds
Once your return has been received and inspected, if denied, we will notify you of the reason why. If approved, you will be automatically refunded on your original method of payment within 10 business days for the cost of the product(s) only unless otherwise notified in advance in writing. Original outbound shipping charges are non-refundable unless we confirm in writing an error in order fulfillment. Please remember it can take some time for your bank or credit card provider to process and post the refund to your account. If more than 15 business days have passed since we received your approved return, please contact us at Sales@DaytonAirSuspsension.com to ensure your return is still approved.
You agree to contact us and allow any investigation process necessary to be completed before initiating a payment dispute or chargeback with your bank or credit card provider. Initiating or filing a chargeback before investigation is completed may delay the claim process and may result in you becoming ineligible for replacement, refund, or future purchases.
Customer Responsibility
In cases of lost shipments, you agree to cooperate and provide carriers with any requested documentation, statements, or photographs needed to process a claim. Once a package is marked as delivered by the carrier to the address provided at checkout, responsibility for the package transfers to you. By placing an order with us, you agree that the carrier delivery confirmation, including GPS delivery records, driver verification scans, or photographic proof of delivery, constitutes valid proof of delivery. You agree to provide us with accurate information to ensure your package is delivered to a safe and secure location to avoid lost, stolen or misplaced packages.
