Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your product to request a return and refund. 

To be eligible for a refund, your product must be in the same condition that you received it, new and unused, and in its original packaging.  You will need to include a copy of the proof of purchase.

To start a return or have return questions, you can contact us at Sales@DaytonAirSuspsension.com.  Our customer service team will provide instructions on how and where to send your package.  Products sent back to us without first requesting a return will not be accepted. 

Damages and issues

Please inspect your order upon receipt and contact us within 5 days, if the product is defective, damaged, missing parts or if you receive a product not ordered, so that we can evaluate the issue and make it right.

Exceptions/non-returnable/ non-refundable items

Certain types of items cannot be returned such as products that have been used, or have been customized, gift cards or “final sale” items. We do not accept returns for any hazardous materials, flammable liquids, or gases.  Please contact us if you have questions or concerns about your specific items.

If product has been shipped and not received within allotted time, please contact us at Sales@DaytonAirSuspsension.com and we will assist in filing a freight claim for the package with the freight carrier. 

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not.  If approved, you will be automatically refunded on your original method of payment within 10 business days.  Please remember it can take some time for your bank or credit card company to process and post the refund to your account.  If more than 15 business days have passed since we have approved your return, please contact us at Sales@DaytonAirSuspsension.com to ensure your return is still approved.

Products covered by the refund policy do not have a restocking fee unless the product is not completely returned or it has been used.